Frequently Asked Questions

General

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• CmDongle requirements for Universal Firm Code URL copied to clipboard
  In general, a CmDongle with at least firmware version 3.0 is required for Universal Firm Codes (Firm Codes greater than 6.xxx.xxx).
  If the licenses should also have license transfer options, at least firmware version 3.10 is required.
  To check whether Universal Firm Codes or license transfer is supported by the CmDongle, first, create a CmDust.log file and, second, read the information in the 'capabilities' entries for CmDongles.
  
  I. Creating the CmDust.log file
  To create a CmDust.log file, please proceed as follows for the different operating systems:
  
  Windows
  1. Open CmDust using the "Start | All Programs | CodeMeter | Tools" menu item.
  The output of the executed program is written to the text file CmDust-Result.log and saved to the user directory which automatically opens when starting CmDust.
  Alternatively, you are able to use the commandline application cmu32 to create a log file.
  
  macOS
  For macOS, you create the CmDust file using the cmu commandline program. To create a CmDust log, please proceed as follows:
  1. Open the commandline/terminal
  2. Type in the following command cmu --cmdust --file CmDust.log
  Using the option --file allows you save the output to a specific file. Without the option the output displays in the terminal.
  
  Linux
  For Linux you create the CmDust file using the cmu commandline program. To create a CmDust log, please proceed as follows:
  1. Open a terminal window
  2. Type in the following command cmu --cmdust --file CmDust.log
  Using the option --file allows you save the output to a specific file. Without the option the output displays in the terminal.
  
  
  II. Reading the information
  The 'Capabilities' entries for the CmDongle can be found in the listings of the CmContainers, e.g:
  
  ================================================================================
  ******************************** CmContainers **************************************
  ================================================================================
  There are 3 CmContainers found
  CmDongle with serial number 2-2944166 and firmware version 2.04. 
  CmDongle with serial number 2-2986439 and firmware version 2.04. 
  CmDongle with serial number 3-4261470 and firmware version 4.12. 
  
  [...]
  
  Specific CmContainer Data:
  CmDongle 3-4261470 --------------------------------------------------------------
  Firmware Version: 4.12
  [...]
  Field Update Capabilities: HID
  Crypt Capabilities: AES
  [...]
  Available PIOs: Text
  [...]
  UFC Capabilities: UFC support
  License Transfer
  Generic Programming Sequences
  History Pio Fill
  [...]
• CodeMetr.io file URL copied to clipboard
  Depending on the type, CmDongles support different communication types (USB device classes):
  Human Interface Device (HID) and Mass Storage Device (MSD).
  In the case of HID, a connected CmDongle behaves like a keyboard or mouse. No drive of the CmDongle appears in the Windows Explorer.
  
  In the case of MSD, there are 2 different modes to distinguish: PassThrough and FileIo.
  For PassThrough higher rights are needed, which are usually available, because CodeMeter runs as a service. The codemtr.io file is not required for PassThrough, but is created automatically if it is missing.
  If no higher rights are available, CodeMeter automatically communicates via FileIo in the case of MSD. A codemetr.io file must already exist on the CmDongle.
  
  This file must have been created by CodeMeter with higher rights. The file can also be repaired/created manually, e.g. via batch file under Windows/Linux. The cmu command line tool is required for this.
  With the command cmu32 --create-io --file [drive letter]: the file can be repaired/created. e.g.cmu32 --create-io --file F:
  
  When the codemtr.io file is created by CodeMeter, the memory address of this file is transferred to the CmDongle.
  Please note that copying the codemtr.io file is not sufficient as the CmDongle will probably not use the correct memory address.
• Context File (Universal Firm Code) cannot be created for CmDongle URL copied to clipboard
  In earlier firmware versions it could happen that the certificates within a Firm Item were no longer correctly available due to a very rare error.
  In this case, no Context File of this Firm Item could be created anymore and the error 705 was displayed in CodeMeter.log.
  Example:
  Runtime Event RT705-507 (4018056) occurred.
  : EBL Trace: I1P1I1P1I1P1CX1CX1CX1CX1CX1CX1CX1H1A2I1P1M1
  : FillPkcs7Template failed. Error 0x2c1
  Create RaC/RaU/RaR failed error 0x2c1
  : Current action create CmRaC aborted.
  : Event WB0705 (UNKNOWN) occurred:
  
  With the command line tool cmu it is possible to create a shortened context file with the option "--lt-push".
  Please enter the following command:
  
  cmu32 --create-lt-context --firmcode %FIRM_CODE% --lt-push --lt-request-file push.WibuCmRaC -s %SERIAL%
  
  %FIRM_CODE% Universal Firm Code of the Firm Item to be updated.
  %SERIAL% Serial number of the CmDongle.
  
  The generated file "push.WibuCmRaC" can then be sent to the software vendor.
  The software vendor can use tools from CodeMeter SDK version 6.70 to create an update, e.g. CmBoxPgm, which first deletes the complete Firm Item from the CmDongle. Then the CmDongle can be reprogrammed as usual and later updated again.
  
  An update of the firmware to the current status is recommended to prevent the recurrence of the error.
• Flashing LED of a CmDongle URL copied to clipboard
  The flashing represents mainly an information for our hardware department to gain further information in special cases.
  As a rule, the LED of the CmDongle flashes during read or write accesses and can be permanently red if communication errors occur.
  
  Unfortunately, we cannot provide you with an exact breakdown of the behavior. This depends partly also on the version of the firmware.
  Furthermore, the flashing can also be triggered via the CodeMeter Core API, i.e. unexpected behaviour can never be excluded.
  
  If your CmDongle lights up continuously and you want to interrupt this, you can select the CmDongle in CodeMeter Control Center and click on the light bulb symbol on the right.
  This causes the CmDongle to flash briefly and should stop flashing until another reason triggers the blinking.
• How to receive the Masterpassword for a CmDongle URL copied to clipboard
  Please register your CmDongle at my.codemeter.com and request the Master Password for your CmDongle by specifying the serial number with an email to support(at)wibu.com. You will receive the CmDongle Master Password at your registered email address after your data has been checked. Please allow some time for this, since the check is done manually.
• How to reconfigure a CmDongle without flash memory URL copied to clipboard
  CmDongles without real flash memory, i.e. devices with a memory of less than 128 MB, can be configured to be detected as a local disk or removable disk. Depending on how your system is configured and interacts with the CmDongle, it might be helpful to change the configuration. For reconfiguring a CmDongle, please proceed as follows:
  
  1. Open a CodeMeter Command Prompt using "Start | All Programs | CodeMeter | Tools | CodeMeter Command Prompt".
  2. Read the current configuration.
  Execute the following command, replacing the <serial> with your CmDongle serial number, e.g. "3-4567890":
  cmu32 -s <serial> --show-config-disk
  3. Reconfigure your CmDongle to be detected as removable device.
  Execute: cmu32 -s <serial> --set-config-disk RemovableDisk
  4. Reconfigure your CmDongle to be detected as local disk.
  Execute: cmu32 -s <serial> --set-config-disk LocalDisk
  5. Reconfigure your CmDongle to HID Communication. Please note the technical requirements. Details see KB-0111
  Execute: cmu32 -s <serial> --set-config-disk HidCommunication
  6. Remove and replug the CmDongle.
  7. To set a CmDongle back to MSD communication.
  Execute: cmu32 -s <serial> --set-config-disk MsdCommunication
• Lost/stolen CmDongle URL copied to clipboard
  Please send an e-mail to support(at)wibu.com.
  If you have a license request file (*.WibuRaC) you previously created via CodeMeter Control Center, attach it to the mail.
  Alternatively, you can also attach the latest backup file, which you can find in the directory "%\ProgramData%\CodeMeter\Backup".
  To identify you as the owner of the CmDongle, you must send at least one attachment.
  If the CmDongle later connects to a CodeMeter Timeserver, it is automatically locked and can not be used anymore.
  The licenses are bound to the CmDongle and are also lost. You can, of course, ask your software vendor, for a license replacement. Depending on their policy, you may be entitled to a special discount.
• Offline firmware update URL copied to clipboard
  To update the firmware of a CmDongle that is connected to a system without internet access, it is possible to update it with an offline firmware update.
  
  You can find the required update files on our website following the link:
  https://www.wibu.com/support/developer/downloads-developer-software.html
  
  CodeMeter additional Downloads -> Offline Firmware:
  
  ※
  Instructions on how to perform an offline firmware update are included in the download archive.
  
  The Offline Firmware Update feature requires:
  - CmDongle mask number "3" and a
  - Minimum firmware version 2.04 or higher.
  The update can be started at any existing release version of the firmware, e.g. version 3.12 to 4.03.
  There is no mandatory release sequence.
  
  To install the offline updates, please proceed as follows:
  1. Open the CodeMeter Command Prompt.
  2. Execute the command:
  cmu32 -d -f <path to the directory of the update files or a specific file>.
  3. Replug the CmDongle.
  
  Further information can also be found in the document in the downloaded archive.
  
  If you require previous older offline firmware update files (CmDongle mask number "2"), please contact our support.
• Online firmware updates URL copied to clipboard
  There are two ways to perform an online firmware update. Either you use CodeMeter Control Center or the CodeMeter command line utility cmu.
  
  CodeMeter Control Center
  
  - Open CodeMeter Control Center.
  - Select the CmDongle to be updated.
  - Click the button with the circular arrow.
  ※
  
  CodeMeter command line utility - cmu
  
  Windows
  1. Open CodeMeter Command Prompt (Start | All Programs | CodeMeter | Tools).
  - Command to perform a firmware update for all locally connected CmDongle:
  cmu32 -d
  - Command to perform a firmware update for a specific CmDongle:
  cmu32 -d -s <serial number>, e.g.: cmu32 -d -s 2-2944166
  - If a password is configured for the CmDongle, use the following command:
  cmu32 -d -s <serial number> -p <password>, e.g.: cmu32 -d -s 2-2944166 -p MyPassword
  
  Linux & macOS
  1. Open a terminal.
  - Command to perform a firmware update for all your locally connected CmDongle:
  cmu -d
  - Command to perform a firmware update for a specific CmDongle:
  cmu -d -s <serial number>, e.g.: cmu -d -s -s 2-2944166
  - If a password is configured for the CmDongle, use the following command:
  cmu -d -s <serial number> -p <password>, e.g.: cmu -d -s 2-2944166 -p MyPassword
• Requirements for HID communication URL copied to clipboard
  Starting with Version 5.0, CodeMeter supports devices that conform to the USB Human Interface Device (HID) class specification. As an alternative option to the Mass Storage Device status, CmDongles can now be displayed as HID without a drive status.HID is currently available for all CmDongles, 1001-02-xxx (without FlashDisk).
  
  Requirements
  - CmContainer with the ID "2-xxxxxxx" (Samsung chips)
  - Minimum CodeMeter Firmware 2.02
  - Minimum CodeMeter Runtime 5.0.
  
  The USB communication standard can be switched any time from Mass Storage Device (MSD) to Human Interface Device (HID) or vice versa. Please see CodeMeter User Help on how to perform the switch.
  
  A manual on how to configure a CmDongle as HID device can be found in article KB-0110.
• Steps on how to reset your CmDongle Password URL copied to clipboard
  You can reset the CodeMeter password for your CmDongle using the CodeMeter Master Password of this CmDongle. Please proceed as follows:
  
  - Open CodeMeter Control Center.
  - Select the desired CmDongle on the left side.
  - Click the "Change Password" button.
  - Activate the option "Input Master Password" via control "Yes".
  - Enter the CodeMeter Master Password in the right field.
  - Enter the new CodeMeter Password twice.
  - Click the "OK" button.
• Using of CmStick BMC Dongles on Linux distributions URL copied to clipboard
  To run the CmStick BMC under current Debian-based / Red Hat Enterprise Linux distributions, the CodeMeterLin Deamon must be started as 'root'.
  
  Proceed as follows:
  1. Execute the following command in the terminal.
  - printf '[Service]\nUser=root\n' > /etc/systemd/system/codemeter.service.d/as-root.conf
  Before you can do this, the configuration file ../codemeter.service.d/as-root.conf
  must be created.
  2. Read in the configuration via systemd:
  - systemctl daemon-reload
  3. Restart the CodeMeter Deamon:
  - systemctl restart codemeter.service