To create a CmDust.log, depending on your operating system, please proceed as follows: Windows 1. Connect CmDongle. This step is omitted if using CmActLicense. 2. Open CmDust using the "Start All Prog more
If the CodeMeter service (CodeMeter.exe) stops automatically after a few minutes, this indicates that the self-diagnosis of CodeMeter strikes because a process attached to CodeMeter is detected. For e more
The error occurs because you are still missing the invoicing entry for your Universal Firm Code. You will receive this when you purchase your Firm Code and must activate it online. You will find a tic more
To create a Context File (*.WibumRaC), proceed as follows: With graphical user interface: 1. Open CodeMeter Control Center. 2. Select on the left side the license from which you want to create the Con more
To use a WibuBox or a CmDongle on a system as a network server or via the network, a "standard" operating system (Windows, Linux, macOs or similar) is required. However, since NAS devices usually use more
If the CodeMeter service does not start, this could also be the case for security reasons. In this case, an encrypted file in the format "LicenseLock .log" is stored in the CodeMeter logs directory, b more
The LicenseLock-*.log file The file LicenseLock-*.log is created, if the Firm Access Counter (FAC) has been modified according to AxProtector encryption settings and the Firm Access Counter has reache more
Information about the system requirements for CodeMeter Runtime Kit can be found in the "CodeMeter Runtime Data Sheet". This can be downloaded at https://www.wibu.com/support/data-sheets.html from our more
You are able to import the file using the "cmu" commandline tool. Copy the file to the system and import the file using the following command: cmu -i -f , for example, cmu -i -f CmFirm.wbc. The tool i more
There exist different Firm Codes for different CmContainer types. 1. 1xx.xxx = CmDongle Firm Code, only importable into CmDongles (Hardware) 2. 5.xxx.xxx = CmActLicense Firm Code, only valid as CmActL more
To start the CodeMeter daemon manually, please proceed as follows: 1. Open the System Settings - General LogIn Items. 2. you will find a CodeMeter Icon 3. Deactivate the CodeMeter Deamon via the swits more
To program the Firm Access Counter (FAC) using CodeMeter License Editor, you must first create a Context File (*.WibuCmRaC) of the affected CmContainer and Firm Code. As always, your Firm Security Box more
Especially for Linux systems without graphical user interface, it is necessary to configure CodeMeter runtime settings directly in the Server.ini file of CodeMeter. To make corresponding changes in th more
A new ticket is created using the button "New Ticket". Each ticket consists of two basic parts: a brief description and a detailed error description. The brief description should be used as a 1 line e more
Click link on the registration form. - Read the privacy policy carefully. - Check the checkbox to confirm the privacy ... - Click the button to close the registration. Log out of the customer portal. more
When opening the protected PDF file the error message appears that no suitable CmContainer is found, but no accesses are visible in CodeMeter.log. This behavior occurs when the Adobe Reader "Sandbox-M more
According to the CmDust.log file the plug-In should locate in the directory: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\SmartShelter It should therefore be installed correctly. If more
This button allows it to open tickets for the WIBU Operating Services Team. There are two types of tickets you can open here: Emergency Tickets, which are always priority level 1 (critical). If its no more
The knowledge base contains articles which are good to know and can help every user to solve frequently asked questions, basic fails, standard cases or known issues. more