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Frequently Asked Questions ▸ Wibu-Systems Selfservice Portal ▸ Portal Usage

A new ticket is created using the button "New Ticket". Each ticket consists of two basic parts: a brief description and a detailed error description. The brief description should be used as a 1 line e więcej

Frequently Asked Questions ▸ Wibu-Systems Selfservice Portal

Click link on the registration form. - Read the privacy policy carefully. - Check the checkbox to confirm the privacy ... - Click the button to close the registration. Log out of the customer portal. więcej

Frequently Asked Questions ▸ SmartShelter

When opening the protected PDF file the error message appears that no suitable CmContainer is found, but no accesses are visible in CodeMeter.log. This behavior occurs when the Adobe Reader "Sandbox-M więcej

Frequently Asked Questions ▸ SmartShelter

According to the CmDust.log file the plug-In should locate in the directory: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\SmartShelter It should therefore be installed correctly. If więcej

Frequently Asked Questions ▸ SmartShelter

If we can not find any accesses to the local CodeMeter License in the CodeMeter Control Center (Events window) from the SmartShelter PlugIn, then the Smash PlugIn is may be blocked by the Acrobat read więcej

Frequently Asked Questions ▸ WibuKey ▸ General

To import a WibuKey "Remote Programming update file" (.rtu), please proceed as follows: Important: Wkconfig is a Java tool, so please make sure that a Java Runtime_kit is installed! macOS: 1. Open "Fi więcej

Frequently Asked Questions ▸ WibuKey ▸ General

To enable or disable interfaces for WibuKey, you can proceed as follows. 1. Open WibuKey Control Panel The main instrument for controlling the access to WibuBoxes is the WibuKey Control Panel Applet i więcej

Frequently Asked Questions ▸ WibuKey ▸ General

Unfortunately, Wibu-Systems cannot guarantee the passthrough of WibuKey hardware to virtual machines (VM), since VM software-specific structures and systems are used here that are not provided by Wibu więcej

Frequently Asked Questions ▸ WibuKey ▸ General

Creating an update file via WKList: Call: Start Programs więcej

Frequently Asked Questions ▸ Wibu-Systems Selfservice Portal ▸ Portal Usage

The prerequisite for using the function is that the person with whom you can share the ticket is either an employee of the same company unit or of a subordinate company. We can store the hierarchical więcej

Frequently Asked Questions ▸ Wibu-Systems Selfservice Portal ▸ Portal Usage

This button allows it to open tickets for the WIBU Operating Services Team. There are two types of tickets you can open here: Emergency Tickets, which are always priority level 1 (critical). If its no więcej

Frequently Asked Questions ▸ Wibu-Systems Selfservice Portal ▸ Portal Usage

The knowledge base contains articles which are good to know and can help every user to solve frequently asked questions, basic fails, standard cases or known issues. więcej

Frequently Asked Questions ▸ Wibu-Systems Selfservice Portal ▸ Portal Usage

By clicking on this button you can see all tickets created by your user, as well as the status for each ticket. The status shows you, how far our support team has solved your case. You can also add ne więcej

Frequently Asked Questions ▸ WibuKey ▸ General

In this case, please check the following: a) Is the WibuBox 'locally' recognized on the server in the WibuKey tool of the control panel? b) Has the service 'WibuKey Network Server' actually been start więcej

Frequently Asked Questions ▸ WibuKey ▸ General

With additionally inserted parallel ports via PCI card, it may happen that WibuBoxes won’t be connected by the WibuKey software. In this case, the E/A area has to be configured manually. Please do as więcej

Frequently Asked Questions ▸ WibuKey ▸ General

Reservations are always made when servers are accessed via 'Broadcast' or 'DNS Name'. Normally the reservations are used several times. However, if several reservations for the same entries come from więcej

Frequently Asked Questions ▸ WibuKey ▸ General

This seems to be a problem of the shell extension which is responsible for the "Mouse Menu". At "C:\Program Files\WIBU-SYSTEMS\System" you will find a repair script that can fix this. Run the file "Wi więcej

Frequently Asked Questions ▸ WibuKey ▸ General

To perform tests with connected WibuBoxes, proceed as follows: 1. Open the WibuKey Tool in "Windows Control Panel Hardware and Sound". 2. Activate the expert mode by clicking on the WibuKey icon in th więcej

Frequently Asked Questions ▸ WibuKey ▸ General

You can also create the server search list of a WibuKey client "manually" in the registry (with regedit.exe). Here you have to differentiate between the settings for the users and for the computer. If więcej

Frequently Asked Questions ▸ WibuKey ▸ General

How can one easily determine via console whether the WibuKey kernel drivers are running? Under Windows enter the command wku32.exe in the console at C:\Program Files (x86)\WIBUKEY\Bin. Under macOS and więcej