If you have an application that is protected with our products and have questions concerning Wibu-Systems, you can reach us weekdays (Monday - Friday) from 8:00 AM to 4:00 PM Pacific Time toll-free at 1.800.6.Go.Wibu x15 or at 425.775.6900 x15, or send e-mail to support(at)wibu.us.
For better handling of your problem, we will need the following information:
Name of the software vendor
Version and name of the protected software
Your operating system
Type (CodeMeter or WibuKey) and version of the installed driver software
Hardware product used (CodeMeter or WibuKey)
Hardware platform (Computer manufacturer and model)
Detailed error description
Alternatively, you can fill out an online form with all the necessary details and submit it to our support team.