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Support & Downloads Support & Downloads

Contact Support


If you have an application that is protected with our products and have questions concerning Wibu-Systems, you can reach us weekdays (Monday - Friday) from 8:00 AM to 4:00 PM Pacific Time toll-free at 1.800.6.Go.Wibu x15 or at 425.775.6900 x15, or send e-mail to support(at)

For better handling of your problem, we will need the following information:

  • Name of the software vendor
  • Version and name of the protected software
  • Your operating system
  • Type (CodeMeter or WibuKey) and version of the installed driver software
  • Hardware product used (CodeMeter or WibuKey)
  • Hardware platform (Computer manufacturer and model)
  • Detailed error description

Alternatively, you can fill out an online form with all the necessary details and submit it to our support team.

Continue to the online form