Please proceed as follows: 1. Activate WibuKey 'Logging' in the context menu of the Windows Systray icon of WibuKey. ※ 2. Reproduce the problem. 3. Send the log files including timestamps of when you more
-- The used WibuBox entry is already used by another instance (34). -- This means that an application already has this entry in use, usually 'locally' on the server machine. This error usually occurs more
In case of trouble with the WibuKeyShellExtension there might also be other difficulties. Therefore, we recommend a clean uninstall and reinstall as described in KB-0016. If the difficulties refer exc more
This error occurs because WibuKey version 6.40 conflicts with software that is protected with AxProtector version 9.0. You need to perform a clean uninstall of WibuKey and a subsequent reinstall of Wi more
Problem You try to program a "new generation" WibuBox with an "old" WibuKey license file (wkfirm.wbc or wkfirm.dat). Solution You need to perform a license update. For this, please send your WibuKey l more
Reservations are always made when servers are accessed via 'Broadcast' or 'DNS Name'. Normally the reservations are used several times. However, if several reservations for the same entries come from more
This seems to be a problem of the shell extension which is responsible for the "Mouse Menu". At "C:\Program Files\WIBU-SYSTEMS\System" you will find a repair script that can fix this. Run the file "Wi more
To perform tests with connected WibuBoxes, proceed as follows: 1. Open the WibuKey Tool in "Windows Control Panel Hardware and Sound". 2. Activate the expert mode by clicking on the WibuKey icon in th more
The description of the error WK1130 is: WK1130 no user rights to manage Name kernel driver. The security rights of the current user are not sufficient under Windows NT to start or stop, install or uni more
In WibuKey, the License Quantity of a license is represented by the difference of the User Code of two license entries. If, for example, a license with User Code 5 is to be available ten times, a lice more
In this case, please check the following: a) Is the WibuBox 'locally' recognized on the server in the WibuKey tool of the control panel? b) Has the service 'WibuKey Network Server' actually been start more
With additionally inserted parallel ports via PCI card, it may happen that WibuBoxes won’t be connected by the WibuKey software. In this case, the E/A area has to be configured manually. Please do as more
A new ticket is created using the button "New Ticket". Each ticket consists of two basic parts: a brief description and a detailed error description. The brief description should be used as a 1 line e more
Click link on the registration form. - Read the privacy policy carefully. - Check the checkbox to confirm the privacy ... - Click the button to close the registration. Log out of the customer portal. more
When opening the protected PDF file the error message appears that no suitable CmContainer is found, but no accesses are visible in CodeMeter.log. This behavior occurs when the Adobe Reader "Sandbox-M more
According to the CmDust.log file the plug-In should locate in the directory: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\SmartShelter It should therefore be installed correctly. If more
Problem The programming signature for the WibuBox is wrong, because you are using an "old" signature of the WibuKey Development Kit (Version 4.10 or older). Solution Install the current version of the more
Problem When installing, the interface communication settings are reset to default, if not otherwise required. Solution - Check on page "Setup" of WibuKey control panel applet (Start - Settings - Cont more
Problem Some notebooks and newer PCs do not supply the required LPT interface providing enough power. This can cause a timeout problem. Solution A timeout occurs, if the WibuKey driver cannot access t more