Our ticketing system is the most structured means to get in touch with our support team.
IMPORTANT: To open a new ticket, you need to qualify as a Wibu-Systems’ customer, regardless of whether you purchased your CodeMeter or WibuKey solutions from our headquarters or any other international office of ours.
When you submit your first request, our team will vet your query and activate a dedicated account, so please have a little patience. You will then be able to access the Customer Self-Service Portal and monitor your tickets anytime you wish. Whenever our team is handling your request, a link to the portal will be included in the email alert you’ll receive. All you need is a browser, and the application has also been optimized for mobile devices in case you are checking your emails from there.
Even though the Customer Self-Service Portal is designed to be highly intuitive, if you want to learn more about the steps involved in the support process, service level agreements, or all the other features we have integrated, you can check out this article.
Please note that the credentials to access the Customer Self-Service Portal are different from those you need to access the Developer’s Area on this website. That is a separate repository where customers can download the software resources they are entitled to.