Beyond safeguarding your application and intellectual property from reverse engineering or tampering, licensing emerges as a crucial pillar for your company‘s success. It must be streamlined, rapid, a more
A new ticket is created using the button "New Ticket". Each ticket consists of two basic parts: a brief description and a detailed error description. The brief description should be used as a 1 line e more
Click link on the registration form. - Read the privacy policy carefully. - Check the checkbox to confirm the privacy ... - Click the button to close the registration. Log out of the customer portal. more
When opening the protected PDF file the error message appears that no suitable CmContainer is found, but no accesses are visible in CodeMeter.log. This behavior occurs when the Adobe Reader "Sandbox-M more
According to the CmDust.log file the plug-In should locate in the directory: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\SmartShelter It should therefore be installed correctly. If more
In general, it was examined which possibilities our driver software "offers" foreign code to potentially carry out manipulations on systems. Please note that the security of protected/encrypted applic more
In case of trouble with the WibuKeyShellExtension there might also be other difficulties. Therefore, we recommend a clean uninstall and reinstall as described in KB-0016. If the difficulties refer exc more
This error occurs because WibuKey version 6.40 conflicts with software that is protected with AxProtector version 9.0. You need to perform a clean uninstall of WibuKey and a subsequent reinstall of Wi more
This seems to be a problem of the shell extension which is responsible for the "Mouse Menu". At "C:\Program Files\WIBU-SYSTEMS\System" you will find a repair script that can fix this. Run the file "Wi more
To perform tests with connected WibuBoxes, proceed as follows: 1. Open the WibuKey Tool in "Windows Control Panel Hardware and Sound". 2. Activate the expert mode by clicking on the WibuKey icon in th more
You can also create the server search list of a WibuKey client "manually" in the registry (with regedit.exe). Here you have to differentiate between the settings for the users and for the computer. If more
How can one easily determine via console whether the WibuKey kernel drivers are running? Under Windows enter the command wku32.exe in the console at C:\Program Files (x86)\WIBUKEY\Bin. Under macOS and more
Please proceed as follows: 1. Remove all WibuBoxes 2. Open the WibuKey Tool in the Control Panel and switch to "Installation“ 3. Open the Control Panel and uninstall the WibuKey driver. 4. Open [%syst more
This error may have several reasons: 1. AxProtector Runtime is missing (AxProtector version < 11.10). AxProtector Python, in order to run correctly, also needs the AxProtector Runtime package on Linux more
Problem You try to program a "new generation" WibuBox with an "old" WibuKey license file (wkfirm.wbc or wkfirm.dat). Solution You need to perform a license update. For this, please send your WibuKey l more
Problem The programming signature for the WibuBox is wrong, because you are using an "old" signature of the WibuKey Development Kit (Version 4.10 or older). Solution Install the current version of the more
Problem When installing, the interface communication settings are reset to default, if not otherwise required. Solution - Check on page "Setup" of WibuKey control panel applet (Start - Settings - Cont more