It can be necessary to receive help from our support team when using CodeMeter. In order to help identify the causes of your problems, the program CmDust (CodeMeter Enduser Support Tool) has been developed for commandline use. Please download the tool from our website. No confidential information is transferred to Wibu-Systems. You are able to check the information saved in plain text.
Depending on your operating system, please proceed as follows:
Open CmDust using the "Start | All Programs | CodeMeter | Tools" menu item. The output of the executed program is written to the text file CmDust-Result.log and saved to the user directory which automatically opens when starting CmDust. Alternatively, you are able to use the commandline application cmu to create a log file.