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If you have an application that is protected with our products and have questions concerning Wibu-Systems, you can reach us weekdays (Monday - Friday) from 8:00 AM to 4:00 PM Pacific Time toll-free at 1.800.6.Go.Wibu x15 or at 425.775.6900 x15, or send e-mail to support(at)wibu.us.
For better handling of your problem, we will need the following information:
- Name of the software vendor
- Version and name of the protected software
- Your operating system
- Type (CodeMeter or WibuKey) and version of the installed driver software
- Hardware product used (CodeMeter or WibuKey)
- Hardware platform (Computer manufacturer and model)
- Detailed error description