Why We Collect Personal Data
Wibu-Systems collects your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements and software updates.
The Types of Personal Information that we collect
At some Wibu-Systems sites, we may ask you to voluntarily provide personal information, such as your e-mail address, name, home or work address or telephone numbers. We may also collect demographic information, such as your Postal Code, age, gender, preferences and other interests. If you choose to make a purchase or sign up for a subscription news service, we will also ask for additional information, such as your credit card number and the associated billing address.
To ensure the safety of inputs, we use captchas and similar mechanisms. As part of the validation of captchas, your IP address will be visible to external service providers.
How we may use your Personal Information
Wibu-Systems may use your personal information to provide products or information that you have requested as well as for our own auditing, research, and analysis purposes or to improve our own products. We take your privacy very seriously and will not sell, rent or transfer your personal information to other marketers.
We may collect information about your visit, including the pages you view, the links you click and other actions taken in connection with Wibu-Systems sites and services. We may also collect certain standard information that your browser sends to every website you visit, such as your IP address, browser type and language, access times and referring website addresses.
Wibu-Systems may confer personal information to affiliated companies and/or third party entities commissioned by Wibu-Systems to provide specific services; like the delivery of products. All personal information, transferred to such third parties, is restricted to the use for which it was provided. It may be used for no other purpose.
Automatically collected information
Website usage data is collected using technology provided by the open source analytics application Piwik (www.piwik.org) on behalf of WIBU-SYSTEMS AG. Additionally, Pardot, a Salesforce company (www.pardot.com), tracks traffic related to US pages only.
The click paths of Wibu-Systems website visitors who cannot be personally identified are also collected for marketing and optimization purposes. The collected data is used exclusively by Wibu-Systems and is never passed on to third parties. The collection of data is carried out in compliance with the current data protection guidelines. From this data usage profiles are created as part of website quality analyses and for monitoring marketing activities.
Information about offers, services and products
If you request, from time to time, you may receive information from Wibu-Systems or third parties commissioned by Wibu-Systems, designed to inform you about services, products, contests or offers, which are associated with Wibu-Systems or our products and corresponding services. Such information will be limited to the type that you may have requested.
If you do not want to receive this information any longer you can inform us about your wishes by contacting Wibu-Systems at info(at)wibu.com.
Cookies and Other Internet Technologies
Information such as your country and language helps us provide a more useful online shopping or browsing experience. And your contact information, product serial numbers, and information about your computer helps us register your products and provide you with customer service. At the moment, our cookies are temporary in nature and are removed when the browser is closed.
If you prefer not to enable cookies, you can follow the instructions found in your browser's help files to disable cookies. Please note that certain features of our website may not be available once cookies are disabled.
As is true of most websites, we gather certain information automatically and store it in log files. This information may include Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamps, and "click-stream" data. We may use this information, which will not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.
In some of our e-mail messages we may use a "click-through URL" linked to content on one of our websites. When the readers of such e-mail click one of these URLs, they pass through our web server before arriving at the destination web page. We may track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in such e-mail.
Safeguarding your Personal Information
Wibu-Systems takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.
You always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information and preferences are accurate, complete, and up to date by sending e-mail to the address below. And, you can request a copy of your personal information, your product registration history, and your interactions with our sales and support agents by contacting us at the e-mail address below. A proof of your identity will be necessary for us to release such information.
Maintaining your Personal Information
Wibu-Systems will store your personal information for as long as it is necessary to provide you with the services or products you requested or for any additional time regulated by law.
Changes to this policy
A transfer outside the European Economic Area only occurs when application data is transferred to one of our subsidiaries, registered distributors or affiliates. You can find a current list of the distributors and affiliates on our website at www.wibu.com.
This website is operated by WIBU-SYSTEMS AG, Rüppurrer Str. 52-54, 76137 Karlsruhe, HRB 107315 (Mannheim district court), VAT-ID: DE 143 606 433
Questions about this policy or requests about your personal information can be addressed to info(at)wibu.com.