Please proceed as follows: 1. Activate WibuKey 'Logging' in the context menu of the Windows Systray icon of WibuKey. ※ 2. Reproduce the problem. 3. Send the log files including timestamps of when you more
-- The used WibuBox entry is already used by another instance (34). -- This means that an application already has this entry in use, usually 'locally' on the server machine. This error usually occurs more
The description of the error WK1130 is: WK1130 no user rights to manage Name kernel driver. The security rights of the current user are not sufficient under Windows NT to start or stop, install or uni more
In WibuKey, the License Quantity of a license is represented by the difference of the User Code of two license entries. If, for example, a license with User Code 5 is to be available ten times, a lice more
In this case, please check the following: a) Is the WibuBox 'locally' recognized on the server in the WibuKey tool of the control panel? b) Has the service 'WibuKey Network Server' actually been start more
With additionally inserted parallel ports via PCI card, it may happen that WibuBoxes won’t be connected by the WibuKey software. In this case, the E/A area has to be configured manually. Please do as more
According to the CmDust.log file the plug-In should locate in the directory: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\SmartShelter It should therefore be installed correctly. If more
If we can not find any accesses to the local CodeMeter License in the CodeMeter Control Center (Events window) from the SmartShelter PlugIn, then the Smash PlugIn is may be blocked by the Acrobat read more
To import a WibuKey "Remote Programming update file" (.rtu), please proceed as follows: Important: Wkconfig is a Java tool, so please make sure that a Java Runtime_kit is installed! macOS: 1. Open "Fi more
To enable or disable interfaces for WibuKey, you can proceed as follows. 1. Open WibuKey Control Panel The main instrument for controlling the access to WibuBoxes is the WibuKey Control Panel Applet i more
Problem The programming signature for the WibuBox is wrong, because you are using an "old" signature of the WibuKey Development Kit (Version 4.10 or older). Solution Install the current version of the more
Problem When installing, the interface communication settings are reset to default, if not otherwise required. Solution - Check on page "Setup" of WibuKey control panel applet (Start - Settings - Cont more
Problem Some notebooks and newer PCs do not supply the required LPT interface providing enough power. This can cause a timeout problem. Solution A timeout occurs, if the WibuKey driver cannot access t more
Problem Your firm license file wkfirm.wbc or wkfirm.dat has been overwritten. Solution Copy your firm license file (youir own License file) wkfirm.wbc into the directory [..\WIBUKEY\Devkit\bin]. WkFir more
By clicking on this button you can see all tickets created by your user, as well as the status for each ticket. The status shows you, how far our support team has solved your case. You can also add ne more
A new ticket is created using the button "New Ticket". Each ticket consists of two basic parts: a brief description and a detailed error description. The brief description should be used as a 1 line e more
Click link on the registration form. - Read the privacy policy carefully. - Check the checkbox to confirm the privacy ... - Click the button to close the registration. Log out of the customer portal. more
When opening the protected PDF file the error message appears that no suitable CmContainer is found, but no accesses are visible in CodeMeter.log. This behavior occurs when the Adobe Reader "Sandbox-M more
The prerequisite for using the function is that the person with whom you can share the ticket is either an employee of the same company unit or of a subordinate company. We can store the hierarchical more
This button allows it to open tickets for the WIBU Operating Services Team. There are two types of tickets you can open here: Emergency Tickets, which are always priority level 1 (critical). If its no more