A new ticket is created using the button "New Ticket". Each ticket consists of two basic parts: a brief description and a detailed error description. The brief description should be used as a 1 line e more
Click link on the registration form. - Read the privacy policy carefully. - Check the checkbox to confirm the privacy ... - Click the button to close the registration. Log out of the customer portal. more
When opening the protected PDF file the error message appears that no suitable CmContainer is found, but no accesses are visible in CodeMeter.log. This behavior occurs when the Adobe Reader "Sandbox-M more
This button allows it to open tickets for the WIBU Operating Services Team. There are two types of tickets you can open here: Emergency Tickets, which are always priority level 1 (critical). If its no more
The knowledge base contains articles which are good to know and can help every user to solve frequently asked questions, basic fails, standard cases or known issues. more
By clicking on this button you can see all tickets created by your user, as well as the status for each ticket. The status shows you, how far our support team has solved your case. You can also add ne more
The prerequisite for using the function is that the person with whom you can share the ticket is either an employee of the same company unit or of a subordinate company. We can store the hierarchical more
To use WupiData, a HiddenData field without dependencies must be programmed into the CmContainer. By default, a Product Item Option has dependencies whose values must be known so that the programming more
To test IP Protection (exclusive protection without licensing), you need an additional license in your Firm Security Box (FSB): 100021:1600. This license is available as a demo version on request from more
To customize the license error handling, please proceed as follows depending on your AxProtector-Projecttype: AxProtector Windows & AxProtector .NET 1. Go to the "Error messages" tab in the AxProtecto more
This error message results from a security feature activated on default, i.e. the code integrity check. In AxProtector you are able to activate or deactivate this feature. In the AxProtector GUI you f more
To prevent the pop-up of the MessageBoxes in case of errors in AxProtector (e.g. no FSB found), please proceed as follows: - Copy the two files UserMsgUs.dll and UserMessage.ini from the directory C:\ more
Wibu-Systems recommends to perform the encryption with AxProtector. More precise: use the AxProtector GUI user interface to define the encryption parameters that will be used to call the actual AxProt more
To encrypt Java applications compiled with Java 9 or newer, at least AxProtector version 10.10 is required. If an older AxProtector Java version is used in conjunction with Java 9, an error (incompati more
On encrypting Spring applications Wibu-Systems recommends to customize the following AxProtector options: Creating of valid Java class files To ensure that Spring on start is properly interpreting you more
This error message usually occurs, if the AxProtector components were packed into the JAR archive when building the application or the JAR archive. Even if, for example, you use Wupi functions and hav more
This error message means that an attempt has been made to import an update item that refers to license properties that do not exist. When you create the update item, you specify that it is an update a more
The licenseCentral.log log file displays the following error during activation attempts: java.lang.reflect.InvocationTargetException: null ... Caused by: java.lang.StackOverflowError: null This is due more
Please check the format settings on the web server hosting the WebDepot. Here the format UTF-8 (without BOM) must be used. For example, the UTF-8 BOM format leads to checksum problems. Some programs i more
If the UserMessage dialog displays without an image, the following reasons may apply: - The image file specified in the UserMessageXX.ini does not exist. - The image used has the wrong dimensions. The more
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