This button allows it to open tickets for the WIBU Operating Services Team. There are two types of tickets you can open here: Emergency Tickets, which are always priority level 1 (critical). If its no more
The knowledge base contains articles which are good to know and can help every user to solve frequently asked questions, basic fails, standard cases or known issues. more
By clicking on this button you can see all tickets created by your user, as well as the status for each ticket. The status shows you, how far our support team has solved your case. You can also add ne more
The prerequisite for using the function is that the person with whom you can share the ticket is either an employee of the same company unit or of a subordinate company. We can store the hierarchical more
Components as pure CodeMeter License Central Feature. Components serve to group different products and make it easier to sell them all at once. Afterwards you have only programmed different Product It more
There are several entries in an FSB (Firm Security Box). Depending on the type of Firm Code different entries have to be monitored. For CmDongle (1xx.xxx) or CmActLicense (5.xxx.xxx) Firm Codes these more
When CodeMeter License Central 3.21 is installed, a broadcast is set by default in the Server Search List. This results in noticeably slower activation, since the Firm Security Box (FSB) access always more
If the CodeMeter License Central or the WebDepot are updated, this could be caused by the browser cache of your web browser. Please empty the browser cache and call the URL of the CodeMeter License Ce more
If a receipt via a WebDepot is not possible, you can also import a receipt into CodeMeter License Central. If the activation was successful, you can also confirm the ticket manually in CodeMeter Licen more
The problem here is the Usage Period. A license that has a Usage Period that has already started cannot be returned. The reason for this is that it is not technically possible to program an already pa more
The offline activation process of CodeMeter licenses using CodeMeter License Central or WebDepot has not been working as expected since the latest updates of Internet Explorer 11 by Microsoft. Interne more
In some cases it may be required to delete orders. Please note, that all order data is irretrievably deleted from the database. For deleting an order. please proceed as follows: 1. Manually type in "d more
The current CodeMeter Runtime Kit 7.10x communicates with CodeMeter License Central via Websocket API with "Origin Check". Due to the current CVE's, the internal handling has been changed so that an O more
To import the update into your FSB (Firm Security Box), please proceed as follows: I. Create context of FSB 1. Open Webmin of the CodeMeter License Central with :10000 behind the LC-IP in the web brow more
Important: this function is "hidden" in the Basic Mode area on the page "Get License". ※ Please change to the "Advanced Mode" (Display Mode -> right bottom) if necessary. ※ ※ Now search for the ticket more
Enclosed find a C# example that shows you how to use the 'getTicket()' method from the WSTicket web service. Experience shows that in many cases the use of 'getSingleTicket()' is sufficient. WSTicket, more
If the AxProtector license lock has struck or the CmContainer has been locked via the lock list function of the CodeMeter License Central, the Firm Access Counter (FAC) of this CmContainer must be inc more
The third-party tool Webmin is installed to give customers a "simplified graphical" option to administer or configure the CodeMeter License Central VM. Webmin is not required to run or configure CodeM more
In order to edit the standard ticket URL, please proceed as follows: 1. Open the file '/var/www/LicenseCentral/application/configs/application.ini' in an editor. Make sure you have root rights (sudo). more
For security reasons (communication with CodeMeter License Central), generally the WebDepot is to be configured on a separate web server! Please find the instructions in the separate documentation "Li more