If we can not find any accesses to the local CodeMeter License in the CodeMeter Control Center (Events window) from the SmartShelter PlugIn, then the Smash PlugIn is may be blocked by the Acrobat read more
To import a WibuKey "Remote Programming update file" (.rtu), please proceed as follows: Important: Wkconfig is a Java tool, so please make sure that a Java Runtime_kit is installed! macOS: 1. Open "Fi more
To enable or disable interfaces for WibuKey, you can proceed as follows. 1. Open WibuKey Control Panel The main instrument for controlling the access to WibuBoxes is the WibuKey Control Panel Applet i more
Unfortunately, Wibu-Systems cannot guarantee the passthrough of WibuKey hardware to virtual machines (VM), since VM software-specific structures and systems are used here that are not provided by Wibu more
This seems to be a problem of the shell extension which is responsible for the "Mouse Menu". At "C:\Program Files\WIBU-SYSTEMS\System" you will find a repair script that can fix this. Run the file "Wi more
To perform tests with connected WibuBoxes, proceed as follows: 1. Open the WibuKey Tool in "Windows Control Panel Hardware and Sound". 2. Activate the expert mode by clicking on the WibuKey icon in th more
You can also create the server search list of a WibuKey client "manually" in the registry (with regedit.exe). Here you have to differentiate between the settings for the users and for the computer. If more
How can one easily determine via console whether the WibuKey kernel drivers are running? Under Windows enter the command wku32.exe in the console at C:\Program Files (x86)\WIBUKEY\Bin. Under macOS and more
In WibuKey, the License Quantity of a license is represented by the difference of the User Code of two license entries. If, for example, a license with User Code 5 is to be available ten times, a lice more
In this case, please check the following: a) Is the WibuBox 'locally' recognized on the server in the WibuKey tool of the control panel? b) Has the service 'WibuKey Network Server' actually been start more
With additionally inserted parallel ports via PCI card, it may happen that WibuBoxes won’t be connected by the WibuKey software. In this case, the E/A area has to be configured manually. Please do as more
Reservations are always made when servers are accessed via 'Broadcast' or 'DNS Name'. Normally the reservations are used several times. However, if several reservations for the same entries come from more
A new ticket is created using the button "New Ticket". Each ticket consists of two basic parts: a brief description and a detailed error description. The brief description should be used as a 1 line e more
Click link on the registration form. - Read the privacy policy carefully. - Check the checkbox to confirm the privacy ... - Click the button to close the registration. Log out of the customer portal. more
When opening the protected PDF file the error message appears that no suitable CmContainer is found, but no accesses are visible in CodeMeter.log. This behavior occurs when the Adobe Reader "Sandbox-M more
According to the CmDust.log file the plug-In should locate in the directory: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\SmartShelter It should therefore be installed correctly. If more
Problem The programming signature for the WibuBox is wrong, because you are using an "old" signature of the WibuKey Development Kit (Version 4.10 or older). Solution Install the current version of the more
Problem When installing, the interface communication settings are reset to default, if not otherwise required. Solution - Check on page "Setup" of WibuKey control panel applet (Start - Settings - Cont more
Problem Some notebooks and newer PCs do not supply the required LPT interface providing enough power. This can cause a timeout problem. Solution A timeout occurs, if the WibuKey driver cannot access t more
Problem Your firm license file wkfirm.wbc or wkfirm.dat has been overwritten. Solution Copy your firm license file (youir own License file) wkfirm.wbc into the directory [..\WIBUKEY\Devkit\bin]. WkFir more