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Support Services

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Our Support Team

Jannik
Balogh
Marc
Beissmann
Wei
Cao
Christian
Goebel
Roland
Komann
Yannik
Sequira
Andreas
Spielmann
Axel
Wallocha

WIBU Services provide comprehensive support throughout the entire lifecycle of your product.

WIBU Support Services offer the assistance you need to operate your product. Our team helps you diagnose and fix errors, be they in the protected software on the end-user's PC or in the licensing solution on your servers.

Service Level Agreements Compared

Service Free Silver Gold
Email support error diagnostics and error fixing yes yes yes
User email support error diagnostics and error fixing yes yes yes
Phone support error diagnostics and error fixing yes priority hotline priority hotline
User phone support error diagnostics and error fixing yes yes yes
Remote support trouble-shooting and fault recovery yes yes yes
Remote user support error diagnostics and error fixing yes yes yes
Access to WIBU Knowledge Base yes yes yes
Guaranteed response time (in work hours for priority 1, priority 2, priority 3)   2 - 9 - 18 1 - 4 - 9
Individual contact person   yes yes
Annual service review     yes
Price (per year) Free of charge yes yes