WIBU-SYSTEMS Website
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WIBU-SYSTEMS AG
Rüppurrer Straße 52-54
76137 Karlsruhe Telefon: +49 721 93172-0
Telefax: +49 721 93172-22
info@wibu.de
Rüppurrer Straße 52-54
76137 Karlsruhe Telefon: +49 721 93172-0
Telefax: +49 721 93172-22
info@wibu.de
Support Services
Wolfgang Völker,
Support & Product Manager
Our Support Team
Christian Göbel
Marc Beissmann
Nikolai Stix
Alvaro Forero
Dirk Watteroth
Christian Muselimovic
Simon Geiß
WIBU Services provide comprehensive support throughout the complete life cycle of your product.
WIBU Support Services offer the assistance you need to operate your product. Our team helps you diagnose and fix errors, be they in the protected software on the end-user PC or in the licensing solution on your servers.
Service Level Agreements Compared
| Service | Free | Silver | Gold |
|---|---|---|---|
| E-mail support error diagnostics and error fixing | yes | yes | yes |
| User e-mail support error diagnostics and error fixing | yes | yes | yes |
| Phone support error diagnostics and error fixing | yes | priority hotline | priority hotline |
| User phone support error diagnostics and error fixing | yes | yes | yes |
| Remote support trouble-shooting and fault recovery | yes | yes | yes |
| Remote user support error diagnostics and error fixing | yes | yes | yes |
| Access to WIBU Knowledge Base | yes | yes | yes |
| Remote maintenance and support of CodeMeter License Central | yes | yes | |
| Remote support for questions on integration into the software | yes | yes | |
| Included Consulting Services and Professional Services (security audits, update import, product maintenance, administration, and configuration) | 1 day | 2 days | |
| Option for on-site support (price per day plus travel and other expenses) | yes | ||
| Guaranteed repsonse time (in work hours for priority 1, priority 2, priority 3) | 2 9 18 | 1 4 9 | |
| Individual contact person | yes | yes | |
| Updates CodeMeter Runtime, CodeMeter SDK, CodeMeter License Central Desktop Edition | yes | yes | yes |
| Updates CodeMeter License Central Internet Edition (minor version) | yes | yes | yes |
| Updates CodeMeter License Central Internet Edition (major version) | yes | yes | |
| Price (per year) | Free of charge | yes | yes |
| Anti Piracy Option (price per year) | optional | optional |
Contact our support team.
User: +49-721-93172-14
End user: +49-721-93172-15
send e-mail
More Information
For more information about our Service, please download our Support Service Document (englisch)
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