With additionally inserted parallel ports via PCI card, it may happen that WibuBoxes won’t be connected by the WibuKey software. In this case, the E/A area has to be configured manually. Please do as more
A new ticket is created using the button "New Ticket". Each ticket consists of two basic parts: a brief description and a detailed error description. The brief description should be used as a 1 line e more
Click link on the registration form. - Read the privacy policy carefully. - Check the checkbox to confirm the privacy ... - Click the button to close the registration. Log out of the customer portal. more
When opening the protected PDF file the error message appears that no suitable CmContainer is found, but no accesses are visible in CodeMeter.log. This behavior occurs when the Adobe Reader "Sandbox-M more
According to the CmDust.log file the plug-In should locate in the directory: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\SmartShelter It should therefore be installed correctly. If more
Problem The programming signature for the WibuBox is wrong, because you are using an "old" signature of the WibuKey Development Kit (Version 4.10 or older). Solution Install the current version of the more
Problem When installing, the interface communication settings are reset to default, if not otherwise required. Solution - Check on page "Setup" of WibuKey control panel applet (Start - Settings - Cont more
Problem Some notebooks and newer PCs do not supply the required LPT interface providing enough power. This can cause a timeout problem. Solution A timeout occurs, if the WibuKey driver cannot access t more
Problem Your firm license file wkfirm.wbc or wkfirm.dat has been overwritten. Solution Copy your firm license file (youir own License file) wkfirm.wbc into the directory [..\WIBUKEY\Devkit\bin]. WkFir more
If we can not find any accesses to the local CodeMeter License in the CodeMeter Control Center (Events window) from the SmartShelter PlugIn, then the Smash PlugIn is may be blocked by the Acrobat read more
To import a WibuKey "Remote Programming update file" (.rtu), please proceed as follows: Important: Wkconfig is a Java tool, so please make sure that a Java Runtime_kit is installed! macOS: 1. Open "Fi more
To enable or disable interfaces for WibuKey, you can proceed as follows. 1. Open WibuKey Control Panel The main instrument for controlling the access to WibuBoxes is the WibuKey Control Panel Applet i more
Please proceed as follows: 1. Remove all WibuBoxes 2. Open the WibuKey Tool in the Control Panel and switch to "Installation“ 3. Open the Control Panel and uninstall the WibuKey driver. 4. Open [%syst more
This error may have several reasons: 1. AxProtector Runtime is missing (AxProtector version < 11.10). AxProtector Python, in order to run correctly, also needs the AxProtector Runtime package on Linux more
To be able to mark certain functions for IxProtector, the function must be exported during compilation. Only then can IxProtector find the function in the binary. For marking the macro WUPIDECLFUNC fr more
The cause of the error is that Java 7 (or lower) is installed on the system. Since Java 7 is no longer supported by Oracle and AxProtector technology has also evolved, Java 7 for performing encryption more
To encrypt Java applications compiled with Java 9 or newer, at least AxProtector version 10.10 is required. If an older AxProtector Java version is used in conjunction with Java 9, an error (incompati more
On encrypting Spring applications Wibu-Systems recommends to customize the following AxProtector options: Creating of valid Java class files To ensure that Spring on start is properly interpreting you more
This error message usually occurs, if the AxProtector components were packed into the JAR archive when building the application or the JAR archive. Even if, for example, you use Wupi functions and hav more