To detect and solve potential installation errors, we require the logfiles.

These automatically created logfiles should be sent to support(at)wibu.com. Please proceed as follows:

• Open Windows Explorer.
• Type in %temp% in the upper search bar.
  The directory %\Users%\...\AppData\Local\Temp opens.
  • Find the log files.
    [application name]_v[versionnumber incl. build]_[Installation ID].log and/or [application name]_v[version number incl. build]_[Installation IDn]_[Name of Module to be installed].log.
    Note: If MSI logging is activated in the registry, then an arbitrary name for the MSI installation module logfile is created.
  • Send the log files.