Problem You try to program a "new generation" WibuBox with an "old" WibuKey license file (wkfirm.wbc or wkfirm.dat). Solution You need to perform a license update. For this, please send your WibuKey l more
Problem The programming signature for the WibuBox is wrong, because you are using an "old" signature of the WibuKey Development Kit (Version 4.10 or older). Solution Install the current version of the more
Problem When installing, the interface communication settings are reset to default, if not otherwise required. Solution - Check on page "Setup" of WibuKey control panel applet (Start - Settings - Cont more
Problem Some notebooks and newer PCs do not supply the required LPT interface providing enough power. This can cause a timeout problem. Solution A timeout occurs, if the WibuKey driver cannot access t more
Unfortunately, Wibu-Systems cannot guarantee the passthrough of WibuKey hardware to virtual machines (VM), since VM software-specific structures and systems are used here that are not provided by Wibu more
Please proceed as follows: 1. Activate WibuKey 'Logging' in the context menu of the Windows Systray icon of WibuKey. ※ 2. Reproduce the problem. 3. Send the log files including timestamps of when you more
In this case, please check the following: a) Is the WibuBox 'locally' recognized on the server in the WibuKey tool of the control panel? b) Has the service 'WibuKey Network Server' actually been start more
With additionally inserted parallel ports via PCI card, it may happen that WibuBoxes won’t be connected by the WibuKey software. In this case, the E/A area has to be configured manually. Please do as more
Reservations are always made when servers are accessed via 'Broadcast' or 'DNS Name'. Normally the reservations are used several times. However, if several reservations for the same entries come from more
If we can not find any accesses to the local CodeMeter License in the CodeMeter Control Center (Events window) from the SmartShelter PlugIn, then the Smash PlugIn is may be blocked by the Acrobat read more
To import a WibuKey "Remote Programming update file" (.rtu), please proceed as follows: Important: Wkconfig is a Java tool, so please make sure that a Java Runtime_kit is installed! macOS: 1. Open "Fi more
To enable or disable interfaces for WibuKey, you can proceed as follows. 1. Open WibuKey Control Panel The main instrument for controlling the access to WibuBoxes is the WibuKey Control Panel Applet i more
-- The used WibuBox entry is already used by another instance (34). -- This means that an application already has this entry in use, usually 'locally' on the server machine. This error usually occurs more
The description of the error WK1130 is: WK1130 no user rights to manage Name kernel driver. The security rights of the current user are not sufficient under Windows NT to start or stop, install or uni more
In WibuKey, the License Quantity of a license is represented by the difference of the User Code of two license entries. If, for example, a license with User Code 5 is to be available ten times, a lice more
This button allows it to open tickets for the WIBU Operating Services Team. There are two types of tickets you can open here: Emergency Tickets, which are always priority level 1 (critical). If its no more
The knowledge base contains articles which are good to know and can help every user to solve frequently asked questions, basic fails, standard cases or known issues. more
By clicking on this button you can see all tickets created by your user, as well as the status for each ticket. The status shows you, how far our support team has solved your case. You can also add ne more
Please send damaged CmDongles to the address stated below. Please also enclose a note, if a special defect exists, e.g. information on related Ticket ID: WIBU-SYSTEMS AG - COMPLAINT - Zimmerstraße 5 D more