A new ticket is created using the button "New Ticket". Each ticket consists of two basic parts: a brief description and a detailed error description. The brief description should be used as a 1 line e more
Click link on the registration form. - Read the privacy policy carefully. - Check the checkbox to confirm the privacy ... - Click the button to close the registration. Log out of the customer portal. more
When opening the protected PDF file the error message appears that no suitable CmContainer is found, but no accesses are visible in CodeMeter.log. This behavior occurs when the Adobe Reader "Sandbox-M more
According to the CmDust.log file the plug-In should locate in the directory: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\SmartShelter It should therefore be installed correctly. If more
This button allows it to open tickets for the WIBU Operating Services Team. There are two types of tickets you can open here: Emergency Tickets, which are always priority level 1 (critical). If its no more
The knowledge base contains articles which are good to know and can help every user to solve frequently asked questions, basic fails, standard cases or known issues. more
By clicking on this button you can see all tickets created by your user, as well as the status for each ticket. The status shows you, how far our support team has solved your case. You can also add ne more
The prerequisite for using the function is that the person with whom you can share the ticket is either an employee of the same company unit or of a subordinate company. We can store the hierarchical more
CodeMeter License Central is generally not a management system for customer data, i.e. CodeMeter License Central cannot manage address data of your customers. However, you can connect CodeMeter Licens more
In some cases it may be required to delete orders. Please note, that all order data is irretrievably deleted from the database. For deleting an order. please proceed as follows: 1. Manually type in "d more
The current CodeMeter Runtime Kit 7.10x communicates with CodeMeter License Central via Websocket API with "Origin Check". Due to the current CVE's, the internal handling has been changed so that an O more
To customize the license error handling, please proceed as follows depending on your AxProtector-Projecttype: AxProtector Windows & AxProtector .NET 1. Go to the "Error messages" tab in the AxProtecto more
This error message results from a security feature activated on default, i.e. the code integrity check. In AxProtector you are able to activate or deactivate this feature. In the AxProtector GUI you f more
To prevent the pop-up of the MessageBoxes in case of errors in AxProtector (e.g. no FSB found), please proceed as follows: - Copy the two files UserMsgUs.dll and UserMessage.ini from the directory C:\ more
Wibu-Systems recommends to perform the encryption with AxProtector. More precise: use the AxProtector GUI user interface to define the encryption parameters that will be used to call the actual AxProt more
To import the update into your FSB (Firm Security Box), please proceed as follows: I. Create context of FSB 1. Open Webmin of the CodeMeter License Central with :10000 behind the LC-IP in the web brow more
Components as pure CodeMeter License Central Feature. Components serve to group different products and make it easier to sell them all at once. Afterwards you have only programmed different Product It more
There are several entries in an FSB (Firm Security Box). Depending on the type of Firm Code different entries have to be monitored. For CmDongle (1xx.xxx) or CmActLicense (5.xxx.xxx) Firm Codes these more
If the error "PHP Warning: SOAP exception: Class 'DOMDocument' not found" occurs when using WebDepot on an own web server, it is often because the PHP DOM extension is not installed on this web server more
Via "WSReporting_getActivationList" you get all activated licenses of a ticket. 1. Find out if a license is a network license via "LicenseEntry". 2. Run through the array with "action != "Identify". 3 more
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