The prerequisite for using the function is that the person with whom you can share the ticket is either an employee of the same company unit or of a subordinate company. We can store the hierarchical więcej
This button allows it to open tickets for the WIBU Operating Services Team. There are two types of tickets you can open here: Emergency Tickets, which are always priority level 1 (critical). If its no więcej
The knowledge base contains articles which are good to know and can help every user to solve frequently asked questions, basic fails, standard cases or known issues. więcej
By clicking on this button you can see all tickets created by your user, as well as the status for each ticket. The status shows you, how far our support team has solved your case. You can also add ne więcej
A new ticket is created using the button "New Ticket". Each ticket consists of two basic parts: a brief description and a detailed error description. The brief description should be used as a 1 line e więcej
How can one easily determine via console whether the WibuKey kernel drivers are running? Under Windows enter the command wku32.exe in the console at C:\Program Files (x86)\WIBUKEY\Bin. Under macOS and więcej
In general, it was examined which possibilities our driver software "offers" foreign code to potentially carry out manipulations on systems. Please note that the security of protected/encrypted applic więcej
In case of trouble with the WibuKeyShellExtension there might also be other difficulties. Therefore, we recommend a clean uninstall and reinstall as described in KB-0016. If the difficulties refer exc więcej
This error occurs because WibuKey version 6.40 conflicts with software that is protected with AxProtector version 9.0. You need to perform a clean uninstall of WibuKey and a subsequent reinstall of Wi więcej
Problem Your firm license file wkfirm.wbc or wkfirm.dat has been overwritten. Solution Copy your firm license file (youir own License file) wkfirm.wbc into the directory [..\WIBUKEY\Devkit\bin]. WkFir więcej
There is the possibility to run the WibuKey installer on Windows in a silent mode and with customized settings. To do so, please follow this short instruction: - Unpack the WibuKey Runtime Kit you wan więcej
Problem When installing the German Development Kit (SetupDE.exe) this error message displays, if in the Regional Options the location is not set to "Deutsch (Deutschland)", but to "Deutsch (Österreich więcej
There exist a couple of setup options you are able to customize. As a result you then have a setup tailored to your requirements. The files you customized can be used anytime for new versions of WibuK więcej
Reservations are always made when servers are accessed via 'Broadcast' or 'DNS Name'. Normally the reservations are used several times. However, if several reservations for the same entries come from więcej
This seems to be a problem of the shell extension which is responsible for the "Mouse Menu". At "C:\Program Files\WIBU-SYSTEMS\System" you will find a repair script that can fix this. Run the file "Wi więcej
To perform tests with connected WibuBoxes, proceed as follows: 1. Open the WibuKey Tool in "Windows Control Panel Hardware and Sound". 2. Activate the expert mode by clicking on the WibuKey icon in th więcej
You can also create the server search list of a WibuKey client "manually" in the registry (with regedit.exe). Here you have to differentiate between the settings for the users and for the computer. If więcej
Unfortunately, Wibu-Systems cannot guarantee the passthrough of WibuKey hardware to virtual machines (VM), since VM software-specific structures and systems are used here that are not provided by Wibu więcej
Please proceed as follows: 1. Activate WibuKey 'Logging' in the context menu of the Windows Systray icon of WibuKey. ※ 2. Reproduce the problem. 3. Send the log files including timestamps of when you więcej
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