Wibu-Systems USA is looking for a Technical Product Support Specialist in our expanding North America sales office in Edmonds, WA. This is a ground-floor career opportunity in a cutting-edge industry!
Telephone & Email Support: Help resolve customer product issues by identifying the problem, researching the solution, and clearly communicating the appropriate guidance to resolve the problem
Product Support: Work alongside our technical support team in Germany to gain a thorough technical understanding of our product
Sales Support: Work with technical sales team in the U.S. to keep them apprised of customer issues and resolution
Strong PC skills - MS Office Suite, CRM for support tracking (SalesForce.com)
Knowledge in at least one programming language (C++, C#, VB.NET, or Java)
Technical knowledge in at least in one operating system (Windows, Linux, MacOS, embedded systems)
Problem solving skills
Strong verbal and written communication skills, including email engagement and telephone etiquette
High energy, self-motivated, and a strong sense of accountability
Both success and result-oriented
Additional skills helpful:
Support experience in the software or IT industry
General experience in PC software installation, network management and operating system setup
Knowledge in management and programming of databases and web services
Associate or bachelor's degree in computing and/or software systems; post-secondary computing certificates acceptable.
What you will gain from this opportunity:
Growth with a rapidly expanding company.
Experience and knowledge in one of the most exciting and critical IT markets
Career advancement opportunities as we expand toward becoming the leading provider of secure software licensing in the industry
Convenient Edmonds location - no parking hassles (free parking), walking distance to downtown Edmonds, the ferry to Kingston, the train station with the Sounder to Seattle and Everett, and waterfront!
Generous benefits include health insurance, 401K plan and disability insurance
Experience with SalesForce.com.
This is a career opportunity in a growing marketplace as we expand from traditional Desktop and Server environments to the IoT and Cloud Computing.
Do you want an opportunity to grow with an award-winning company that is a worldwide leader in the software licensing field? If so, please submit your resume and a cover letter telling us why you are the best candidate for this position. Please send in a MS Word or Acrobat PDF file to careers(at)wibu.us. For more information about our company, please visit our website at www.wibuusa.com We look forward to hearing from you! Wibu-Systems USA is an Equal Opportunity Employer in compliance with the EEOC.