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TECHNICAL PRODUCT SUPPORT SPECIALIST

Job Description

Wibu-Systems USA is looking for a Technical Product Support Specialist in our expanding North America sales office in Edmonds, WA. This is a ground-floor career opportunity in a cutting-edge industry!

Responsibilities:

  • Telephone & Email Support: Help resolve customer product issues by identifying the problem, researching the solution, and clearly communicating the appropriate guidance to resolve the problem
  • Product Support: Work alongside our technical support team in Germany to gain a thorough technical understanding of our product
  • Sales Support: Work with technical sales team in the U.S. to keep them apprised of customer issues and resolution

Requirements:

  • Strong PC skills - MS Office Suite, CRM for support tracking (SalesForce.com)
  • Knowledge in at least one programming language (C++, C#, VB.NET, or Java)
  • Technical knowledge in at least in one operating system (Windows, Linux, MacOS, embedded systems)
  • Problem solving skills
  • Strong verbal and written communication skills, including email engagement and telephone etiquette
  • High energy, self-motivated, and a strong sense of accountability
  • Both success and result-oriented

Additional skills helpful:

  • Support experience in the software or IT industry
  • General experience in PC software installation, network management and operating system setup
  • Knowledge in management and programming of databases and web services
  • Associate or bachelor's degree in computing and/or software systems; post-secondary computing certificates acceptable.

What you will gain from this opportunity:

  • Growth with a rapidly expanding company.
  • Experience and knowledge in one of the most exciting and critical IT markets
  • Career advancement opportunities as we expand toward becoming the leading provider of secure software licensing in the industry
  • Convenient Edmonds location - no parking hassles (free parking), walking distance to downtown Edmonds, the ferry to Kingston, the train station with the Sounder to Seattle and Everett, and waterfront!
  • Generous benefits include health insurance, 401K plan and disability insurance
  • Experience with SalesForce.com.

This is a career opportunity in a growing marketplace as we expand from traditional Desktop and Server environments to the IoT and Cloud Computing.

Do you want an opportunity to grow with an award-winning company that is a worldwide leader in the software licensing field? If so, please submit your resume and a cover letter telling us why you are the best candidate for this position. Please send in a MS Word or Acrobat PDF file to careers(at)wibu.us. For more information about our company, please visit our website at www.wibuusa.com  We look forward to hearing from you! Wibu-Systems USA is an Equal Opportunity Employer in compliance with the EEOC.