Wibu-Systems USA is looking for a Technical Product Support Specialist for our expanding North American sales subsidiary – working from home or in our office in Edmonds, WA. This is a ground-floor opportunity in a cutting-edge industry! Wibu-Systems USA sells and supports the CodeMeter License Platform which enables software developers to protect, license and manage the software monetization process for their high value software.
Telephone & Email Support: Help resolve product issues by identifying the problem, researching the solution, and clearly communicating the appropriate guidance to resolve the problem.
Product Support: Work alongside our technical support team in Germany to gain a thorough technical understanding of our product.
Sales Support: Work with our technical sales team in the U.S. to keep them apprised of customer issues and resolution while supporting both prospects and customers.
Knowledge in at least one programming language (C++, C#, VB.NET, or Java) and/or structured query language (SQL).
Technical knowledge in at least one operating system (Windows, Linux, MacOS, embedded systems).
Problem solving skills.
Strong verbal and written communication skills, including email engagement and telephone etiquette.
High energy, self-motivated, and a strong sense of accountability.
Both success and results-oriented.
Strong PC skills - MS Office Suite.
Additional skills helpful:
Support experience in the software or IT industry.
General experience in PC software installation, network management and operating system setup.
Knowledge in management and programming of databases and web services.
Associate or bachelor's degree in computing and/or software systems; post-secondary computing certificates acceptable.
What you will gain from this opportunity:
Flexible work location: remotely from your home, in our office in Edmonds or in a hybrid solution.
Growth with a rapidly expanding company.
Experience and knowledge in one of the most exciting and critical IT markets.
Career advancement opportunities as we expand toward becoming the leading provider of secure software licensing in the industry.
Convenient Edmonds location - no parking hassles (free parking), walking distance to downtown Edmonds, the ferry to Kingston, the train station with the Sounder to Seattle and Everett, and waterfront!
Generous benefits include health insurance, 401K plan and disability insurance.
Experience with Service Management solutions (TOPdesk).
This is a career opportunity in a growing marketplace as we expand from traditional Desktop and Server environments to the Industrial IoT and Cloud Computing.
Do you want an opportunity to grow with an award-winning company that is a worldwide leader in the software licensing field? If so, please submit your resume and a cover letter telling us why you are the best candidate for this position. Please send in a MS Word or Acrobat PDF file to careers(at)wibu.us. For more information about our company, please visit our website at www.wibuusa.com. We look forward to hearing from you! Wibu-Systems USA is an Equal Opportunity Employer in compliance with the EEOC.
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