If the CmDongle is not recognized as a device by Linux-Embedded, the CmDongle must be mounted with increased rights. For HID-Dongles (Human Interface Device) enter the command: sudo chmod o+rw /dev/hi more
If a CmDongle is connected and can be displayed and read in CodeMeter Control Center, it can usually be assumed that it is working. A defect of a CmDongle is already apparent when connecting. In CodeM more
Which mode is to be used can be set via the Windows registry and the UseUmsDA key. Proceed as follows to open the registry: - Press the key combination [Windows] + [R] to open the dialog "Execute". - more
For older CmDongles with a specific controller version, there is no firmware version 2.x, because these controllers do not possess sufficient memory for the changed firmware update procedure that was more
Depending on the BIOS and the configuration of the boot manager of your system, it might occur that your system hangs during boot procedure. This happens because the system tries to boot from the CmDo more
In case of difficulties during CodeMeter installation or uninstallation, the installer logs are required for further investigation. These logs are located in the temp directory of the user who perform more
In the CmDust log file the entry "Run as system service: no" informs that the CodeMeter service is not registered with the operating system with administrative privileges. This means the CodeMeter ser more
This error usually occurs when you try to add a new Firm Item for a Firm Code for which a Firm Item already exists. A Firm Code can only occur once in a CmContainer. Alternatively, this error can also more
Event 91 occurs, if an attempt is made to re-establish encrypted communication with a CmDongle too often within a certain time period. For security reasons the CmDongle limits how often an encrypted c more
If those errors display, errors in the USB communication with the CmDongle have been occurred. If the communication after several attempts still fails, finally Error 70 displays and no further communi more
Please send damaged CmDongles to the address stated below. Please also enclose a note, if a special defect exists, e.g. information on related Ticket ID: WIBU-SYSTEMS AG - COMPLAINT - Zimmerstraße 5 D more
Causes: The fact that the Firm Access Counter (FAC) has a value of 0 can have various causes: 1. First, the FAC may have been set to a value of 0 by a protected application. This reduction is a securi more
There may be several reasons for this: - By default, all CmDongles 3-xxx (without flash memory) are delivered with HID configuration. Thus the CmDongle is detected as a potential keyboard or mouse dev more
Connecting removable devices on Linux requires device mounting into the local file structure to enable device access. While this happens by default for some desktop environments, this is not the defau more
In general, a CmDongle with at least firmware version 3.0 is required for Universal Firm Codes (Firm Codes greater than 6.xxx.xxx). If the licenses should also have license transfer options, at least more
The flashing represents mainly an information for our hardware department to gain further information in special cases. As a rule, the LED of the CmDongle flashes during read or write accesses and can more
In earlier firmware versions it could happen that the certificates within a Firm Item were no longer correctly available due to a very rare error. In this case, no Context File of this Firm Item could more
You can reset the CodeMeter password for your CmDongle using the CodeMeter Master Password of this CmDongle. Please proceed as follows: - Open CodeMeter Control Center. - Select the desired CmDongle o more
Please send an e-mail to support(at)wibu.com. If you have a license request file (*.WibuRaC) you previously created via CodeMeter Control Center, attach it to the mail. Alternatively, you can also att more
Please register your CmDongle at my.codemeter.com and request the Master Password for your CmDongle by specifying the serial number with an email to support(at)wibu.com. You will receive the CmDongle more