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The CodeMeter service terminates unplanned and I have installed the virus protection software "F-Secure", what can I do?


This behavior occurs because F-Secure blocks the CodeMeter service (codemeter.exe) on scanning the system even if it is known to be safe. This happens because F-Secure assumes CodeMeter trying to perform system changes that might be potentially harmful.

We have already contacted the vendor of F-Secure to achieve a permanent and general solution for this problem.

Until then, however, you must manually exclude the CodeMeter service (codemeter.exe) from the scan. Please proceed as follows and note that you require administrator privileges:

  1. Open F-Secure "Computer Security".
  2. Click "Settings" on main page "Computer Security".
  3. Select "Computer Security | Virus and spyware scanning".
  4. Click the " Exclude files from the scan" link.
  5. The "Exclude from scanning" dialog displays.
  6. Select the "Objects" tab.
  7. Select the "Exclude objects (files, folders…)" checkbox.
  8. Click "Add".
  9. Select the folder "C:\Program Files (86)\CodeMeter\Runtime\bin“.
  10. Click "OK" to close the "Exclude from scanning" dialog.

Now the CodeMeter service is excluded from the F-Secure system scan.