Why does installing SmartShelter PDF 6.01 not work after completely uninstalling the older version?
When trying to install SmartShelter PDF 6.01, the following message is displayed: "An older version of SmartShelter PDF is already installed. Please uninstall this before installing SmartShelter PDF 6.01."
Please proceed as follows:
Download the Fix Installation tool from our website. You can find the tool in the Software section of the "Support & Downloads | User" or "Support & Downloads | Developer" menu items.
Execute the tool with administrator privileges. This action temporarily restores the required registry entries.
Uninstall SmartShelter PDF.
Execute the tool again to delete the temporary entries.
Your system is now prepared and ready for installing SmartShelter PDF Version 6.01.