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Extended CodeMeter Lifecycle

It is a rule of life: All good things must come to an end. And this axiom is true for old applications and entire operating systems, even though they may still have a loyal following, or some users may continue to depend on them. A famous example is Windows 7, for which support was discontinued by Microsoft in early 2020 – even though it was still running on countless devices the world over.

CodeMeter serves a vast range of operating systems and platforms. It is Wibu-Systems’ policy to continue supporting these platforms as long as they are supported with regular maintenance agreements.

Lifecycle

Wibu-Systems is committed to the following lifecycle principles:

  1. All new versions of CodeMeter are backward compatible and replace the previous versions completely.
  2. Operating systems are typically supported for as long as they also receive free support from their developers.
  3. For operating systems that have moved into their developers’ extended support phase, an extended support contract from Wibu-Systems can be entered to receive prolonged support for CodeMeter.

Wibu-Systems distinguishes between two levels of support for operating systems of their makers.

Standard Support

The current release of CodeMeter enjoys the full range of support services as part of standard support. It is the baseline for new developments and innovations, any extensions, and technical improvements. Of course, security patches and bug fixes are available free of charge with each release.

Standard Support can be included in an optional support agreement, which offers users guaranteed response times and faster access to hotfixes (depending on the chosen support level).

Extended Support

When an OS developer moves an older version of an operating system into its extended support phase, any version of CodeMeter developed for that OS version will join it under Wibu-Systems’ extended support terms.

Development of those versions will cease, but users will be notified about the possibility of buying an extended support package. From this point on, new releases will only include security patches and bug fixes for runtime components.

The current and upcoming deadlines for CodeMeter versions for different operating systems moving from standard to extended support are published in our lifecycle document. Should no demand exist for extended support for an older OS version within half a year from the start of the extended support period, Wibu-Systems can terminate this option completely.

Extended support packages can be acquired from Wibu-Systems, separate from any active support agreements. For current prices, please contact your sales representative.

For detailed and date information about the standard and extended support phases your products, please see our lifecycle document.

 

KEYnote 41 – Edition Spring 2021