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WIBU-SYSTEMS AG
Rüppurrer Straße 52-54
76137 Karlsruhe Telefon: +49 721 93172-0
Telefax: +49 721 93172-22
info@wibu.de
Rüppurrer Straße 52-54
76137 Karlsruhe Telefon: +49 721 93172-0
Telefax: +49 721 93172-22
info@wibu.de
Service Support
Les Services WIBU vous fournissent un soutien complet tout au long du cycle de vie de votre produit.
Notre Service Assistance vous offre toute l'assistance dont vous avez besoin pour faire fonctionner votre produit. Notre équipe vous aide à diagnostiquer et corriger les erreurs, qu'elles soient dans le logiciel protégé sur le PC de l'utilisateur final ou dans la solution de gestion des licences sur vos serveurs.
Comparaison des prestations de nos Services
| Service | Free | Silver | Gold |
|---|---|---|---|
| E-mail support error diagnostics and error fixing | yes | yes | yes |
| User e-mail support error diagnostics and error fixing | yes | yes | yes |
| Phone support error diagnostics and error fixing | yes | priority hotline | priority hotline |
| User phone support error diagnostics and error fixing | yes | yes | yes |
| Remote support trouble-shooting and fault recovery | yes | yes | yes |
| Remote user support error diagnostics and error fixing | yes | yes | yes |
| Access to WIBU Knowledge Base | yes | yes | yes |
| Remote maintenance and support of CodeMeter License Central | yes | yes | |
| Remote support for questions on integration into the software | yes | yes | |
| Included Consulting Services and Professional Services (security audits, update import, product maintenance, administration, and configuration) | 1 day | 2 days | |
| Option for on-site support (price per day plus travel and other expenses) | yes | ||
| Guaranteed repsonse time (in work hours for priority 1, priority 2, priority 3) | 2 9 18 | 1 4 9 | |
| Individual contact person | yes | yes | |
| Updates CodeMeter Runtime, CodeMeter SDK, CodeMeter License Central Desktop Edition | yes | yes | yes |
| Updates CodeMeter License Central Internet Edition (minor version) | yes | yes | yes |
| Updates CodeMeter License Central Internet Edition (major version) | yes | yes | |
| Price (per year) | Free of charge | yes | yes |
| Anti Piracy Option (price per year) | optional | optional |
Contactez notre support.
03.88.62.37.52
Envoyez un e-mail
For more information about our Service, please download our Service Document