Sitio Web Wibu-Systems
Seleccione su región
WIBU-SYSTEMS AG
Rüppurrer Straße 52-54
76137 Karlsruhe Telefon: +49 721 93172-0
Telefax: +49 721 93172-22
info@wibu.de
Rüppurrer Straße 52-54
76137 Karlsruhe Telefon: +49 721 93172-0
Telefax: +49 721 93172-22
info@wibu.de
Servicios de Apoyo
Equipo de Soporte Técnico
WIBU Support Services le proporciona apoyo exhaustivo durante el ciclo de vida de su producto.
Wibu Support Services le ofrece la asistencia necesaria para operar su producto. Nuestro equipo le ayuda a diagnosticar y corregir errores, ya sea en el software protegido en el PC del usuario final o en el sistema de licenciamiento alojado en sus servidores.
Service Level Agreements Compared
| Service | Free | Silver | Gold |
|---|---|---|---|
| E-mail support error diagnostics and error fixing | yes | yes | yes |
| User e-mail support error diagnostics and error fixing | yes | yes | yes |
| Phone support error diagnostics and error fixing | yes | priority hotline | priority hotline |
| User phone support error diagnostics and error fixing | yes | yes | yes |
| Remote support trouble-shooting and fault recovery | yes | yes | yes |
| Remote user support error diagnostics and error fixing | yes | yes | yes |
| Access to WIBU Knowledge Base | yes | yes | yes |
| Remote maintenance and support of CodeMeter License Central | yes | yes | |
| Remote support for questions on integration into the software | yes | yes | |
| Included Consulting Services and Professional Services (security audits, update import, product maintenance, administration, and configuration) | 1 day | 2 days | |
| Option for on-site support (price per day plus travel and other expenses) | yes | ||
| Guaranteed repsonse time (in work hours for priority 1, priority 2, priority 3) | 2 9 18 | 1 4 9 | |
| Individual contact person | yes | yes | |
| Updates CodeMeter Runtime, CodeMeter SDK, CodeMeter License Central Desktop Edition | yes | yes | yes |
| Updates CodeMeter License Central Internet Edition (minor version) | yes | yes | yes |
| Updates CodeMeter License Central Internet Edition (major version) | yes | yes | |
| Price (per year) | Free of charge | yes | yes |
| Anti Piracy Option (price per year) | optional | optional |
Póngase en contacto con nuestro equipo de soporte.
+34 91 414 8768
enviar e-mail
For more information about our Service, please download our Support Service Document (englisch)
Contacte con WIBU-SYSTEMS para recibir un