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Director Support & Product Management
Team Manager Support
WIBU Services provide comprehensive support throughout the complete life cycle of your product.
WIBU Support Services offer the assistance you need to operate your product. Our team helps you diagnose and fix errors, be they in the protected software on the end-user PC or in the licensing solution on your servers.
|E-mail support error diagnostics and error fixing||yes||yes||yes|
|User e-mail support error diagnostics and error fixing||yes||yes||yes|
|Phone support error diagnostics and error fixing||yes||priority hotline||priority hotline|
|User phone support error diagnostics and error fixing||yes||yes||yes|
|Remote support trouble-shooting and fault recovery||yes||yes||yes|
|Remote user support error diagnostics and error fixing||yes||yes||yes|
|Access to WIBU Knowledge Base||yes||yes||yes|
|Guaranteed repsonse time (in work hours for priority 1, priority 2, priority 3)||2 9 18||1 4 9|
|Individual contact person||yes||yes|
|Annual service review||yes|
|Price (per year)||Free of charge||yes||yes|